How To Update The Firmware on Spark?

Information message

Firmware is a software program or set of instructions programmed on a hardware device. It provides the necessary instructions for how the device communicates with the other computer hardware.
In other terms, the firmware is the software installed in your amp. It is used to operate your amp and communicate with the Spark app

Firmware updates will be less frequent than App updates. There is usually no need to update your amp firmware unless you have some issues or if a new Firmware introduces new features.

Warning

Firmware update cannot be done with a mobile device (tablet or phone). You’ll nee a PC or Mac computer to update to launch the firmware update tool.

In case you’ve updated your Spark App (or it has been updated automatically by your mobile device, you might get prompted to upgrade the firmware of your amp. Especially if you want to use these new amps and effects announced on the 07/23/2021.

IMG 0387
IMG 0388

The below procedure will guide you through this updatating process.
If you’re a MAC user, you can jump to the appropriate section below

WINDOWS USERS: 

  1. Please install the ASIO driver before updating the firmware. 

Download ASIAO driver :
https://help.positivegrid.com/hc/en-us/articles/360039598451-Spark-Windows-ASIO-Driver-

  1. Backup your custom presets to the ToneCloud, Spark App or your Dropbox account before you proceed with the firmware update
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3. Download and launch firmware update tool:

Warning

The updater software should be started BEFORE plugging the Spark into the USB port

  1. Connect your Spark amp to a computer using the bundled USB cable, or any other USB cable  that has type A or type B connectors 
  1. When the firmware updater is launched, click “Connect Hardware”,  
Warning

If the firmware updater does not connect to the hardware, please try restarting your computer and Spark amp and unplugging /plugging the USB cable again

Once the hardware is detected, click “Check to update” 

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spark-firmware-updater-tool

The app will start updating the firmware. Once the update is completed the message below will appear.

FW3

Click on the Eject button and unplug the USB cable.

MAC USERS: 

  1. Turn on your Spark guitar amp, and backup your custom presets to the ToneCloud, Spark App or your Dropbox . account before you proceed with the firmware update
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2. Download and launch firmware update tool: 

Warning

The updater software should be started BEFORE plugging the Spark into the USB port

a. Download the firmware tool (Spark_Firmware_Updater_OSX.zip file) available the Positive Grid website: https://help.positivegrid.com/hc/en-us/article_attachments/360096319832/Spark_Firmware_Updater_OSX.zip

b. Unip the zip file and launch the Firmware updater tool

Warning

You might get a security warning from OSX

osx warning

This warning comes from Gatekeeper, a security thing in Apple OS being triggered because the app has not been signed or because the developer is not known by Apple.

To bypass this, please refer to section : How to open an app that hasn’t been notarized or is  from an unidentified developer on this page: https://support.apple.com/en-us/HT202491

4. Connect your Spark amp to a computer using the bundled USB cable, or any other USB cable  that has type A or type B connectors 

5. When the firmware updater is launched, click “Connect Hardware”,  

Warning

If the firmware updater does not connect to the hardware, please try restarting your computer and Spark amp and unplugging /plugging the USB cable again

Once the hardware is detected, click “Check to update” 

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spark-firmware-updater-tool

The app will start updating the firmware. Once the update is completed the message below will appear.

FW3

Click on the Eject button and unplug the USB cable.

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