So you’ve tried to update the firmware of your Spark and get an error meesage during the procedure?
Evene worse ? You don’t have sound anymore coming out fo your Spark ?
Here are a few things to try:
- Try to reinstall the firmware, click on the “Eject” button at the end of the procedure and unplug the USB cable.
- Try another USB port, then run the firmware updater again. Note: please do not use a USB Hub.
- Try unplugging and replugging the Spark USB cable.
- Make sure to run the firmware updater as the system administrator (on Windows PC)
- Try another computer
If your still stuck or if your amp is still mute, then I am afraid but you’ll have to contact Positive Grid and open a support request. They will probably ask you a few question and in some cases they can provide you with a new updater file. Most cases I have heard about could be fixed. Your amp is not broken!