So you’ve tried to update the firmware of your Spark and get an error meesage during the procedure?
Evene worse ? You don’t have sound anymore coming out fo your Spark ?
Here are a few things to try:
- Try to reinstall the firmware, click on the “Eject” button at the end of the procedure and unplug the USB cable.
- Try another USB port, then run the firmware updater again. Note: please do not use a USB Hub.
- Try unplugging and replugging the Spark USB cable.
- Make sure to run the firmware updater as the system administrator (on Windows PC)
- Try another computer
If your still stuck or if your amp is still mute, then I am afraid but you’ll have to contact Positive Grid and open a support request. They will probably ask you a few question and in some cases they can provide you with a new updater file. Most cases I have heard about could be fixed. Your amp is not broken!
Got my go yesterday! Played around with it for a day before updating just in cause. Tried 2 times got stuck on 2 %. Third time was a charm! Yee Haa!
I fought and fought this. Tried it on Windows 11 and macOS. But, the catch was it was the latest Windows 11 and latest macOS Ventura. I tried it again using my wife’s older Windows 10 machine and it worked fine. Moral of the story, if it ain’t working for you, try an older OS.
When an upgrade failed and got all LED flashing you can try to push an older firmware.
This does the trick for me. Older firmware file can be found in google.
Absolutely can’t get my Spark 40 updated. I’ve tried 4 different computers, an Intel based iMac, intel based MacBook Pro, and 2 MacBook Air M1’s… just says failed. I’ve unplugged, ejected, restarted the installer, switch cables… NOTHING works.
you should go to Positive Grid support page and open a support request.
I have the same problem and PG has been no help. When I try to update, my serial number doesn’t appear, and where it show the current firmware, it is often different.
Same here! Can’t find a answer for this problem. It shouldn’t be this difficult!
I’m waiting for a response on what to do with my spark 2 . It doesn’t turn on . I’m really frustrated with it and worse I’ve put in a support request. I really love the idea of using it . I got my sark 2 at the end of August . So I can’t return it now . It worked fine untill a couple of weeks ago . I’m almost ready to buy another one but with feeling like there’s this much problems just dealing with this issue is turning me off from buying anything from positive grid . Any suggestions to getting help so I don’t feel I waisted my money . BTW . I have bought a few things with this amp along with buying the original spark amp . As for the other things all worked . Except my spark relay stopped working put in a support ticket . Got the email that the support team would get back to me but never did . I ended up buying new relays because of my frustration. But this issue is going over the top for help