Spark Go Firmware update issues

Spark Go firmware update issues ?

πŸ”₯ Important Firmware Update Information for Spark GO Users πŸ”₯

I have noticed that some users are experiencing issues while trying to update the firmware of their beloved Spark GO. Don’t worry, we’re here to help! It seems that most of these problems can be easily resolved by following the proper procedure. Positive Grid told us most of issues were due to user errors so they put up a little troubleshooting guide. So Before diving into it, let’s remind ourselves of the importance of following instructions carefully. πŸ˜‰

Troubleshooting Guide

Q: My computer does not detect Spark GO.
A: If you’re having trouble with your computer recognizing Spark GO, try connecting it to another USB port directly on your computer. Avoid using USB hubs, as they may interfere with the connection.

Q: What should I do if the updater gets stuck at 2% or shows Error Code: -2?
A: In case the updater gets stuck at 2% or displays Error Code: -2, don’t panic! Simply try running the updater again. Sometimes a second attempt can successfully resolve the issue.

Q: After the firmware update, all four preset LEDs on Spark GO start flashing when powered on.
A: If you encounter an issue where all four preset LEDs on your Spark GO start flashing after the firmware update, don’t fret. Give it another shot by running the updater once more. Often, this will fix the problem caused by a failed update.

Q: After the firmware update, Spark GO cannot be connected via Bluetooth.
A: If you’re unable to connect your Spark GO via Bluetooth after the firmware update, don’t worry. Head over to your device’s Bluetooth settings, find the previous connection for Spark GO, and forget it. Then, try reconnecting your Spark GO as you normally would.

Q: If the Bluetooth update is interrupted midway (between 5% and 37%), what should I do?
A: In the unfortunate event of a Bluetooth update interruption between 5% and 37%, it’s crucial not to immediately reconnect the USB for updating. Instead, exercise a little patience. Wait for about one to two minutes until the device shuts down on its own. Once it has shut down, restart it and then attempt to communicate with the updater again.

Remember, patience and following the steps precisely are key to a successful firmware update. πŸš€ If you encounter any issues beyond the ones mentioned above, don’t hesitate to reach out to Positive Grid support team for further assistance.

Rock on! 🎢🀘

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