How to Contact Positive Grid Customer Support

Positive Grid does not provide a customer service phone number fot the Spark amp. If you have question regarding the Spark amp, they have a chat bot on their support page. Just click on the Support button at the bottom right of the page.

However, best way to contact official Positive Grid Support is by submitting a help request on their website.

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    1. Hi Tim website is not the official Positive Grid website.
      if you hhave issues with your order. best is to contact their support team on their website directly

  1. Peterhager

    Just received my amp but have terrible static and humming

  2. Paul Rampling

    Just received my new Spark pearl today. Sounded fantastic out of the box……until I updated the firmware as directed by the app. Now all I have is a dead amp. So disappointed. Tried a factory reset and reinstalling the firmware multiple times, Still no Bluetooth or guitar sound. Just a dead amp. I’m running the firmware updater on a MacBook Pro using the latest Apple Monterey OS. Please help?

    1. Hi Paul, Sorry to hear that
      Try a few more time the update procedure.
      If this still doesn’t work, then open a ticket to Positive Grid Helpdesk.
      They will help you out. This is not an uncommon issue these days unfortunately.

  3. Heather

    Ordered a Spark Control footswitch to go with my son’s Spark amp for Christmas on 12/5/21. It hasn’t shipped. I’ve reached out through email and live chat and can’t get an answer from Positive Grid. Has anyone else had this issue. I wish there was a phone number to call.

  4. Carl W Glacken Sr

    On November 24 i somehow ordered 2 positive grid spark amps. I didn’t realize this until I got back in town and to my home. One amp was ordered thru positive grid using my credit card and the other thru Braintree using PayPal. Neither of these packages have been opened so they are both considered brand new. I would like to return one of these packages because I clearly don’t need two of them. Could you advise me on what I need to do to return one of these spark amps?

  5. Carl W Glacken Sr

    I have been trying to locate their phone number to talk to them about this problem but I have had no luck in locating their number. Can you help me by giving me their number

  6. Les G.

    Why is it so difficult to find Positive Grid support, and then a reply in any fashion, whether email, phone, text? Continual redirection to FAQs is not support. I would not have ordered a Spark (regardless of how good it might be) if I had known how hidden and virtually nonexistent their support was.

  7. Frances Eargle

    No order received. No contact phone number. Is this a scam? How do I report?

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