Note: This article has been updated with lastest available information on February 15th, 2022 at 07:20 am
Positive Grid does not provide a customer service phone number fot the Spark amp. If you have question regarding the Spark amp, they have a chat bot on their support page. Just click on the Support button at the bottom right of the page.
However, best way to contact official Positive Grid Support is by submitting a help request on their website.
Information message
Please note that this website is not operated and has not affiliation with Positive Grid.
Therefore we cannot help you in case of hardware issues, orders or delivery delays.
For Positive Grid support, please log a ticket on their official website.
Where is my order 286769xxxxxx
Hi Tim Sparkamplovers.com website is not the official Positive Grid website.
if you hhave issues with your order. best is to contact their support team on their website directly
They are morons! They sent me a defective amp, fooled around for two weeks after saying they would send another amp only to refund my money!! Morons!!!
I’m trying to get ahold of someone because my spark mini will not charge it’s getting hot and burns up my charging cable I need to send it in and get it fixed how do I communicate with someone
I had to remove your phone number for privacy reason.
the only way to reach out to Positive Grid is by opening a support request
Where’s the other half of my order? I received the speaker cabinet but not the head. I tried to track my order but your website is repetitive and vague. Please send head soon or I’ll return it all for a refund!!!
This website is not operated by Positive Grid. Please contact them directly to get info on your order:
https://help.positivegrid.com/hc/en-us/requests/new
I bought the riff that I believe it comes with the bias FX 2 and I can’t get it to work if somebody can please call me and walk me through it 239-572-2950
Hi, please note that this website is not operated and has not affiliation with Positive Grid.
Therefore we cannot help you in case of hardware issues, orders or delivery delays. Also, the Riff is a different product than the Spark and therefore cannot provide you with some help.
Best is to contact Positive Grid support directly by logging a ticket on their official website here: https://help.positivegrid.com/hc/en-us/requests/new
Can’t reset password
Just received my amp but have terrible static and humming
Just received my new Spark pearl today. Sounded fantastic out of the box……until I updated the firmware as directed by the app. Now all I have is a dead amp. So disappointed. Tried a factory reset and reinstalling the firmware multiple times, Still no Bluetooth or guitar sound. Just a dead amp. I’m running the firmware updater on a MacBook Pro using the latest Apple Monterey OS. Please help?
Hi Paul, Sorry to hear that
Try a few more time the update procedure.
If this still doesn’t work, then open a ticket to Positive Grid Helpdesk.
They will help you out. This is not an uncommon issue these days unfortunately.
Ordered a Spark Control footswitch to go with my son’s Spark amp for Christmas on 12/5/21. It hasn’t shipped. I’ve reached out through email and live chat and can’t get an answer from Positive Grid. Has anyone else had this issue. I wish there was a phone number to call.
As far as i know, they can only be reached through their chat box on their website or through support tickets
Yep, that’s why I’m sending mine back if it ever actually gets here.
Can’t do business with people who don’t have decent customer service.
No phone, 3 day email, and my amp was sent to my old address which I never even gave them. No idea how they even got it!!!
On November 24 i somehow ordered 2 positive grid spark amps. I didn’t realize this until I got back in town and to my home. One amp was ordered thru positive grid using my credit card and the other thru Braintree using PayPal. Neither of these packages have been opened so they are both considered brand new. I would like to return one of these packages because I clearly don’t need two of them. Could you advise me on what I need to do to return one of these spark amps?
Best would be to contact Positive Grid and see what is their refund policy.
I have been trying to locate their phone number to talk to them about this problem but I have had no luck in locating their number. Can you help me by giving me their number
The only number I could find CHARGES $1.00 to use!!! Nice customer service, huh???
Why is it so difficult to find Positive Grid support, and then a reply in any fashion, whether email, phone, text? Continual redirection to FAQs is not support. I would not have ordered a Spark (regardless of how good it might be) if I had known how hidden and virtually nonexistent their support was.
No order received. No contact phone number. Is this a scam? How do I report?
open a ticket to Positive Grid support
I am stunned at the lack of help! My spark amp does not work, but for weeks I have been promised help and nothing at all has happened. I haven’t even gotten a response in days now. I love this amp but it is useless to me right now. Help!
Why does my comment say it is one year old? This was posted on February 7, 2022!
My Amplifier does not work. I have been trying to get resolution for weeks upon weeks. Nothing has happened. Now I’ve even stop getting responses from customer service. I love the amp but it is totally useless to me and at this point I am very disappointed with the customer service.
Hi Michael,
First, this website is not official Positive Grid website and we have no affiliation with them. Unfortunately, there’s not much I can do about the lack of help you’re receiving from their support team. But maybe, if you start by describing your issue, we could try to provide you answers or leads…
Oh and by the way thanks for pointing this issue with the comments dates! I’ve fixed it!
Your customer service totally sucks. I love my spark Amp and ordered the foot switch the end of January. Still haven’t received it. Why don’t you have a customer service number? If you’re a reputable business, then you should have no problem with supplying a customer service number.
Thank you William for sharing your thoughts here but this website is not ran by Positive Grid and has no affiliation with them.
Hi!
Seems like Positive Grid’s Contact & Help pages have been down for weeks.. so how does one go about to contact them nowadays?
URL provided in the page are perfectly valid. I just tested them.
What do you mean by “down” ?
Trying to find out if the spark foot controller will work with the spark mini and if so as full function
The Spark Control is compatible with the Spark MINI
I ordered a riff? Not received it yet paid through PayPal? If you put in code for 15% off doesn’t work still paid offer price? Already have a Spark amp very happy with that but would have liked the 15% off riff
How do you use the app to play songs with the scales on it and the chords a lot of the songs don’t have the scales on it.
I noticed a few only have the scales with the chords. How can I see on app the scales also??
https://www.youtube.com/watch?v=vWlrJ4Ntew0
Can you connect a Spark amplifier to garage band on an iPad Pro?
Have a look at this https://sparkamplovers.com/kb/how-to-record-spark-amp-to-garageband-on-an-ipad-demo-tutorial/
Can I modify the headphone Jack as to not mute the signal to the Spark speakers? My intent is to use the Spark Positive Grid 40watt as a stage monitor and send the post effect signal to the PA.
I suggest you have a look at this facebook group called Spark Amp Mods. I’m pretty sure you’ll find answers there
Ordered a Spark 40.
They sent it to my OLD address, which I didn’t even give them!
Tracking said it was delivered. It was NOT! Not there OR here!
There is NO phone number to call, and only emails which will be answered in a few days!!!
I’m planning on sending it back now. Great little amp, but I CAN NOT do business with shitty customer service!
The power cord is really bad.
Please call me.
How contact you on the phone?
I can not use this amp without a power cord. This frustrating.
This website is not operated by Positive Grid. To get support from them, go to https://help.positivegrid.com/hc/en-us/requests/new
You left a statement on Positive Grid website stating that a new batch of the Spark 40 wil not connect to the PC, your aware of it, when is this going to be resolved? I just received mine from Amazon and to be honest I am ready to send it back for a refund if I don’t get a fixed dated. Amazon want customers to talk with the company before returns, that’s all i have to say.
I’m trying to see how this amp works with Android. No FRICKEN phone number to call anyone. This is bullsht. Any ideas Jim
My Spark 40 with a Xsonics Ul looper gets a slight chorusing and they say it’s a bug in spark40. Can a update fix this?
My Spark 40 when using a Xsonics ULlooper gets a chorusing sound when being played without effects on. Xsonics says there is a bug in Spark 40. Can an update fix this or will Positive Grid fix? Please get back I love your product
Watched some videos for the Spark mini. I’m an older player and wondered if it is all Bluetooth because on some of the videos I saw a cable plug-in .So can I use a cable plug-in and bypass the Bluetooth on my iPhone? I prefer not using a cable.